If your business relies on Information Technology, you can count on G2IT to keep your systems working at the optimum level. And the best way to ensure that you get all the attention you need is to negotiate a Service Level Agreement with us, based on your needs and your network.
The benefits of a Managed Service Agreement is it includes unlimited support hours, priority service in the case of a problem, and business continuity for your operations. G2IT understands your system and company requirements and what sort of issues may affect it. We also provide added value services at no extra cost:
Remote Monitoring and Management appliance is available to all our SLA customers. Login remotely and check up on your business systems through our Client Support Portal. Anti-Virus for all Microsoft Windows systems under the SLA, forget about your Anti-Virus renewal for the term of our contract. Offsite Backups are offered for all servers on premises which are covered under the agreement. Let us worry about the backups so you can relax. Anti-Spam Filtering is offered to all customers with onsite exchange servers. We utilise the world leading Anti-Spam security appliance to complete the security lifecycle of internal systems requiring external access through the internet. Job Management Software is used for all our internal or external jobs. As a customer, you are provided with the Online portal access which gives you the ability to track every stage of the project or a basic site call out. Customer Documentation software is provided to every Managed Services customer. Which is kept up to date by our technical staff, this software package allows the customer to track the knowledge, procedures and site diagrams we created as part of our Customer onboarding process.